Posts Tagged ‘undercover marketing’

You want to hire a SEO, SMM Manager? LOL!

Tuesday, June 7th, 2011

You get what you pay for…

That’s what the old guy said. Bob Frost – recently plucked from the blog-o-sphere (he lost his website, which was a damn shame, IMO). Old school too. Very old. His favorite class: Latin.

I met Bob just before I fell into (his words) the “evil pit”; aka “marketing communications.” That was a gazillion years ago at Cal State Fullerton. He taught classical literature and Latin to children of spoiled university brats – “sic semper tyrannis,” he says. I was one of those brats, I suppose.

Nowadays, we keep touch so that he can jabber in that dead language. He admits that the only purpose it serves nowadays is to help attorneys make their “sorcery” as impenetrable as possible - deus ex machina. And, he adds with a slice of sarcasm, “Quidquid Latine dictum sit, altum viditur.” Trans: everything sounds more impressive when said in Latin. Consensio? LOL!

Here’s a new invention that will make Bob curl up in his grave (when he gets there): Accipio pro pensus: or in the custom of the vulgar dialect: “you get what you paid for.”

I was thinking about so-called social media marketing (SMM) “experts” alongside another oversold tagline search engine optimization (SEO) “experts.”

You may think I’m merely being cynical, and to be fair, I am a public relations practitioner (full disclosure). But the truth is, what the heck are people thinking? At every turn, ePeople are trying to eCreate a new eMarketing paradigm. eeeGod.

We didn’t start thinking about optimizing our sites for search engines until shortly after 1997 and the term itself didn’t take hold until around 2000. Social media stormed at us between 2003 and 2007, and with it, the businesses conundrum over what to do with swelling audiences on Twitter, Facebook, et cetera. Schools like San Francisco State University now offer a certificate in social media marketing. A year ago, somebody posted this article on Technorati expounding the virtues of other colleges offering much the same. All well and good.

I take exception when “experts” swarm around the terminology like smelt during spawning season. Reminds me of other tech epochs that triggered similar confabulation: when people blustered about the need for “desktop publishing experts” when what they really wanted was somebody well versed in graphic production and publishing. And remember the mad dash to grow “Webmasters”?  My only surprise is that somebody didn’t try to formalize ‘TechnoGuru’ into a degreed profession.

This is probably what sent networking maven, Peter Shankman (www.shankman.com) over the edge with this gem:

Being an expert in Social Media is like being an expert at taking the bread out of the refrigerator. You might be the best bread-taker-outer in the world, but you know what? The goal is to make an amazing sandwich, and you can’t do that if all you’ve done in your life is taken the bread out of the fridge.

Words – no matter how clever or trendy – do not become the art that they were intended to serve.

I don’t have a problem with the task of working all things SEO and SMM. I don’t have a problem if somebody does a lot of that kind of work. But when we surrender to the ‘mystery’ of the tech, we lose perspective. They should be treated as functions in a total public relations and marketing communications strategy; forged with thoughtful research, planning, implementation and evaluation; weighed against all marketing functions for BOTH ROI’s – (relevance, originality, impact AND return on investment!). Capisce?

Now then. Caveat emptor: let the buyer beware!  -HP

Angling for a Story

Saturday, July 25th, 2009

Only a true cynic believes that the best ideas have been plucked to death. To an insufferable optimist (like me), originality is constant and ongoing because human society is in a constant state of regeneration.

There are dozens of quotes that observe how history repeats itself. Most take the cynical view that humanity cannot or will not change course to change an inevitable outcome (usually something gloomy). But a few (Carlos Castaneda for one), suggest that if you open up to the idea that we learn from history, you can find a way to change its course. Therefore, while originality may appear wanting, it is in the execution of an idea or concept that matters most.

The same goes for writing a story. I suppose that most writers are fairly optimistic because we constantly talk about different ways to tell an old story. For instance, there’s nothing interesting about “dog bites man,” but the whole world wants to know when there’s something new about the dog we didn’t know before – it has only three legs, it was a big dog, a small dog, a dog that jumped from a 2nd story window to attack the man. You get the idea. You may recognize this as “spinning” a story, but I believe that “angling” is a much better verb. It’s also an older term that recalls the ancient art of “plank-making.

A master plank cutter studies a log of prime lumber carefully before he cuts it into planks. He studies the grain and other features to predict how it will produce certain characteristics in final product. He may cut into knots or grain to achieve interesting patterns. He may include rot or burns for a splash of color. He may cut into straight grain to produce strong and rigid planks.

Writers can do about the same thing with any story – adding a feature, a benefit, a concept, a human interest – both for effect (artistic or structural) and also for affect (how it makes the viewer feel). Angling a story allows you to tailor your every communication to your target audience. You can set a new theme or reset opinions. Seemingly negative situations are transformed into positive ones because a new angle emphasizes a positive result. Normal and average situations evaporate because a  new angle produces a previously ignored value.

Here’s a story about literal angles, as told to me by a retired PR practitioner:

At the close of World War II, RCA Records announced that it was releasing an “unbreakable” phonograph record. Until that time, records had been made of clay and were very fragile. The new RCA record was made of vinyl, which was far more durable. To demonstrate the invulnerability of the new record, a publicity executive conjured up a stunt to drop both types of platters from the top of the RCA building in downtown New York. The date was set and the press and public showed up in droves to see the platter splatter.

At the designated time, the president of RCA dropped the old clay record by its edge and it zipped straight down to the street and disintegrated on contact. Then came the new super-platter. He dropped it in the same manner as its predecessor and, to everybody’s surprise, it too shattered like an old dinner plate. Facing public impalement or worse, the panicked publicity executive asked the stunned president to drop another vinyl record, “…but as you would if you were going to set it on a record player.” The change in aerodynamics caused the record to drift down to the waiting crowd, where it bounced off the pavement intact.

As you work for your angles, carefully survey where they may lead – look for the angles within angles. Dig up possible conflicts and beware of side-effects like unintentional contrasts that may cause problems later.

Remember to calibrate your words carefully. In the case of our intrepid publicity executive, a 90-degree change in his angle was sufficient to change the perspective of his story. He saved his neck and ended up with a great public demonstration. Things are not so easy for the rest of us, but his last-minute realization is worth remembering.

Here’s another way to look at angling. A good guerrilla never forgets the essential facts related to a product, service or event. So what do you do? Put them in bullet points in the middle of the paragraph? No. You fold them into personal, situational, and demonstrative angles. With a personal angle, the facts have a  human touch (think ‘testimonial’ or ‘human interest’); a situational angle can involve an anecdote or two. Demonstrative angles are, for the most part, the weakest tool because they often fall on a list of features and benefits – which is okay, as long as you recognize the value of angling for the best reader interest.

That’s all for now.

The Good Guerrilla

Sunday, July 12th, 2009

lolgorilla

“I don’t get how dressing up in a gorilla suit will help me sell this product.” – Anonymous Quote

Every good marketer has read Jay Conrad Levinson’s seminal tome Guerrilla Marketing. The title has become ubiquitous to the profession. It registers as a noun of ‘marcom-speak’ that describes nearly any off-the-beaten-path strategy and tactic. While the ‘new’ guerrilla strategies are distillations, permutations, and variations on Levinson’s original theme, they all bank on his singular realization that all marketing is a matter of geometry and kinetics.

Unfortunately, just about any non-traditional process has become “guerrilla.” My friend Cliff Vegas at Superbole.org complains that most things people call ‘guerrilla’ are decidedly NOT guerrilla. More often than not, he says, folks are misusing the term to describe ways of doing things on the cheap. I agree with Cliff, it is the latter point that I find wholly unfair and completely inaccurate. Marcom ‘guerrilla-style’ is not the poor man’s marketing campaign – it is not a way to do cheap marketing. If you believe that, you will fail.

For discussion sake, true guerrilla marketing centers on other methodologies such as ambient marketing, buzz marketing, undercover marketing and viral marketing. When Michael Wollner and I were working in the hospitality and lodging industry, we came across “touchpoint” marketing as an extension to brand promise and recognition.

There will be plenty of time to get into the nitty-gritty. This is just a kick off post for what I expect will be a long ongoing blog. My aim is to demystify the art of marketing communications while delving into the ‘howz’ and ‘whyz’ of guerrilla strategies and tactics. I’ll open up the kimono (so to speak) and reveal what I know (or what I don’t) with others who are equally and gainfully opinionated. Just on pre-invitation head count alone, it seems that this should be an illuminating discussion.

Thus, “the Good Guerrilla” begins. Good hunting!