Posts Tagged ‘Marcom’

You want to hire a SEO, SMM Manager? LOL!

Tuesday, June 7th, 2011

You get what you pay for…

That’s what the old guy said. Bob Frost – recently plucked from the blog-o-sphere (he lost his website, which was a damn shame, IMO). Old school too. Very old. His favorite class: Latin.

I met Bob just before I fell into (his words) the “evil pit”; aka “marketing communications.” That was a gazillion years ago at Cal State Fullerton. He taught classical literature and Latin to children of spoiled university brats – “sic semper tyrannis,” he says. I was one of those brats, I suppose.

Nowadays, we keep touch so that he can jabber in that dead language. He admits that the only purpose it serves nowadays is to help attorneys make their “sorcery” as impenetrable as possible - deus ex machina. And, he adds with a slice of sarcasm, “Quidquid Latine dictum sit, altum viditur.” Trans: everything sounds more impressive when said in Latin. Consensio? LOL!

Here’s a new invention that will make Bob curl up in his grave (when he gets there): Accipio pro pensus: or in the custom of the vulgar dialect: “you get what you paid for.”

I was thinking about so-called social media marketing (SMM) “experts” alongside another oversold tagline search engine optimization (SEO) “experts.”

You may think I’m merely being cynical, and to be fair, I am a public relations practitioner (full disclosure). But the truth is, what the heck are people thinking? At every turn, ePeople are trying to eCreate a new eMarketing paradigm. eeeGod.

We didn’t start thinking about optimizing our sites for search engines until shortly after 1997 and the term itself didn’t take hold until around 2000. Social media stormed at us between 2003 and 2007, and with it, the businesses conundrum over what to do with swelling audiences on Twitter, Facebook, et cetera. Schools like San Francisco State University now offer a certificate in social media marketing. A year ago, somebody posted this article on Technorati expounding the virtues of other colleges offering much the same. All well and good.

I take exception when “experts” swarm around the terminology like smelt during spawning season. Reminds me of other tech epochs that triggered similar confabulation: when people blustered about the need for “desktop publishing experts” when what they really wanted was somebody well versed in graphic production and publishing. And remember the mad dash to grow “Webmasters”?  My only surprise is that somebody didn’t try to formalize ‘TechnoGuru’ into a degreed profession.

This is probably what sent networking maven, Peter Shankman (www.shankman.com) over the edge with this gem:

Being an expert in Social Media is like being an expert at taking the bread out of the refrigerator. You might be the best bread-taker-outer in the world, but you know what? The goal is to make an amazing sandwich, and you can’t do that if all you’ve done in your life is taken the bread out of the fridge.

Words – no matter how clever or trendy – do not become the art that they were intended to serve.

I don’t have a problem with the task of working all things SEO and SMM. I don’t have a problem if somebody does a lot of that kind of work. But when we surrender to the ‘mystery’ of the tech, we lose perspective. They should be treated as functions in a total public relations and marketing communications strategy; forged with thoughtful research, planning, implementation and evaluation; weighed against all marketing functions for BOTH ROI’s – (relevance, originality, impact AND return on investment!). Capisce?

Now then. Caveat emptor: let the buyer beware!  -HP

Move Your Niche!

Friday, August 14th, 2009

A few days ago, I clicked into a conversation between some LinkedIN colleagues that had been kicked off by Vatrice Jones. Ms Jones posted this simple question: name the “3 EFFECTIVE WAYS to introduce a new niche publication.” This question caught my eye because the boundaries of niche publication are still in the process of being rethought, redrawn and reorganized. “Are there three?” was my first thought. Questions like these are long-form twitters – they force you to think rationally in short bursts. Therefore, forced into picking three, I wondered, which of the myriad of “vital” ideas have my colleagues settled on?

The first answer was from Sarah Daniels. She pegged what I believe are indeed the “top three” – the elemental answers that seem to hit all professional publishers. I lifted her comments right off the page and added my own:

1.) Go digital. Publish an online flipbook magazine, web-exclusive content, a blog, a Twitter feed, etc. Deliver different information in different formats; allow your readers to access what they want, where they want. Supplement with a print product 2-4 times per year, as necessary.

I draw emphasis on the flip book magazine – here’s an example of Rest Magazine – a publication that I produced with my partners Michael Wollner and Gary Bedian before the “Great Crunch” late last year. The real kernel in this thought is how digital increases access to the print version and makes advertisers very happy. As an archive, nothing works better than a digital flip book. The only critique on Ms Daniels here is a little mix-up on what “going digital” really means to a publication. I’ll get into that later.

2.) Go remote. Do not have any offices for the magazine. Utilize the talents of remote employees, contractors, and reputable freelancers. Reimburse for phone/internet usage instead of providing hardware.

Magazines started the trend for decentralization – taking non-essential business functions off the G&A and placing cost-controls on everything. This has been a top-level management concern since – gosh, I don’t know when, but it’s been a long time. That’s why many niche magazines have decentralized offices – one small management office, many contributors. Present technologies make it possible to eradicate the management office, as was the case for Rest Magazine, Color and Aroma, and several other publications I have had the pleasure to work with.

3.) Go off. Eschew traditional display ads and find a new form of advertising that will produce clear results for your advertisers. Media dollars are stretched thin; you must be able to show your clients ROI as it related to their specific business.

Again, Ms Daniels makes a very important and salient point; one that I believe is missed by many niche publications. Advertisers have become far more sophisticated in selecting their media. They still care about circulation and reach, but they see right through inflated readership numbers (who believes 5x circulation rates anyhow?). While marketers rise to strong and relevant demographics, experienced media buyers want more from “ROI” than BPI reports, age groupings and buying habits. Advertisers want to engage your audience and feel that they’ve been engaged. It’s not all that hard to drive the middle ground between credibility and “selling-out” for a buck. Successful niches have found ample room for collaborative content – stuff without compromising good, authoritative reporting. Look to advertiser collaborations that deliver dialog and interactivity with the audience (e.g., ad-utainment, ed-utainment); think gadgets, incentives, and widgets – ponder new, interesting and memorable things you can do with audience participation.

The fact is, I’m lousy when it comes to being succinct. Why yes, of course, there’s always more than three reasons for anything. So, here. I’ve added three more ESSENTIAL WAYS for niche magazines that I believe are just as important as the former three:

4.) Be in control. That means structuring your editorial for relevancy and consistency; plan originality on every page-turn. Flip through Rest Magazine and you’ll note the unique visual appeal that’s been designed into the entire production. In this case, we had one master graphic designer (aforementioned Michael Wollner) and one photographer (Eric Stoner, who is an art photographer, not a photojournalist by the way). Even the editorial took a more artistic approach by dispensing with the run-of-the-mill AP Stylebook structure for something looser, personal and more personable.

5.) Go Social. This is my one critique of Ms Daniel’s first item. I believe that this level, “going digital” can mean either “digital publishing” or “digital promotion,” which are very distinct things. By the former, we think of placing most or all of the content online. In the latter, I think of “Guerrilla Marketing” (ala Levinson): bloging, tweeting, mixxing, digging, stumbling, and Facebooking (et al) to drive a vital viral vibe (buzz) to your relevant and original content. Per Levinson, therefore, you must go where your audience goes for recreation and research; tap into their wonder and wit. Talk about what they talk about, and use their comments and observations as a tip-off for where you may drive the conversation deeper. And repost/retweet frequently.

6.) Finally, don’t forget the impact of print. Print is still king as a visual consolidator; a vehicle that has greater locking power for your advertiser. Despite the penetration of online, people like print for its portability and practicality. Sorry trees – but we still need ya.

So there you are – 6 ESSENTIAL WAYS to introduce a niche publication – with apologies to the original poster and contributors. I’m already working on six more.

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Angling for a Story

Saturday, July 25th, 2009

Only a true cynic believes that the best ideas have been plucked to death. To an insufferable optimist (like me), originality is constant and ongoing because human society is in a constant state of regeneration.

There are dozens of quotes that observe how history repeats itself. Most take the cynical view that humanity cannot or will not change course to change an inevitable outcome (usually something gloomy). But a few (Carlos Castaneda for one), suggest that if you open up to the idea that we learn from history, you can find a way to change its course. Therefore, while originality may appear wanting, it is in the execution of an idea or concept that matters most.

The same goes for writing a story. I suppose that most writers are fairly optimistic because we constantly talk about different ways to tell an old story. For instance, there’s nothing interesting about “dog bites man,” but the whole world wants to know when there’s something new about the dog we didn’t know before – it has only three legs, it was a big dog, a small dog, a dog that jumped from a 2nd story window to attack the man. You get the idea. You may recognize this as “spinning” a story, but I believe that “angling” is a much better verb. It’s also an older term that recalls the ancient art of “plank-making.

A master plank cutter studies a log of prime lumber carefully before he cuts it into planks. He studies the grain and other features to predict how it will produce certain characteristics in final product. He may cut into knots or grain to achieve interesting patterns. He may include rot or burns for a splash of color. He may cut into straight grain to produce strong and rigid planks.

Writers can do about the same thing with any story – adding a feature, a benefit, a concept, a human interest – both for effect (artistic or structural) and also for affect (how it makes the viewer feel). Angling a story allows you to tailor your every communication to your target audience. You can set a new theme or reset opinions. Seemingly negative situations are transformed into positive ones because a new angle emphasizes a positive result. Normal and average situations evaporate because a  new angle produces a previously ignored value.

Here’s a story about literal angles, as told to me by a retired PR practitioner:

At the close of World War II, RCA Records announced that it was releasing an “unbreakable” phonograph record. Until that time, records had been made of clay and were very fragile. The new RCA record was made of vinyl, which was far more durable. To demonstrate the invulnerability of the new record, a publicity executive conjured up a stunt to drop both types of platters from the top of the RCA building in downtown New York. The date was set and the press and public showed up in droves to see the platter splatter.

At the designated time, the president of RCA dropped the old clay record by its edge and it zipped straight down to the street and disintegrated on contact. Then came the new super-platter. He dropped it in the same manner as its predecessor and, to everybody’s surprise, it too shattered like an old dinner plate. Facing public impalement or worse, the panicked publicity executive asked the stunned president to drop another vinyl record, “…but as you would if you were going to set it on a record player.” The change in aerodynamics caused the record to drift down to the waiting crowd, where it bounced off the pavement intact.

As you work for your angles, carefully survey where they may lead – look for the angles within angles. Dig up possible conflicts and beware of side-effects like unintentional contrasts that may cause problems later.

Remember to calibrate your words carefully. In the case of our intrepid publicity executive, a 90-degree change in his angle was sufficient to change the perspective of his story. He saved his neck and ended up with a great public demonstration. Things are not so easy for the rest of us, but his last-minute realization is worth remembering.

Here’s another way to look at angling. A good guerrilla never forgets the essential facts related to a product, service or event. So what do you do? Put them in bullet points in the middle of the paragraph? No. You fold them into personal, situational, and demonstrative angles. With a personal angle, the facts have a  human touch (think ‘testimonial’ or ‘human interest’); a situational angle can involve an anecdote or two. Demonstrative angles are, for the most part, the weakest tool because they often fall on a list of features and benefits – which is okay, as long as you recognize the value of angling for the best reader interest.

That’s all for now.

Hello world!

Thursday, July 2nd, 2009

Welcome to Heavypen-com; a new blog featuring the talents of freelance writer and publisher, Ray Wyman Jr.